Our mission is to build a digital tool that enables urban local body employees to deliver desludging services (emptying septic tanks) to citizens. The linear nature of feacal sludge value chains presents a clear framework for comprehending the optimal flow of sludge, but these value chains consist of diverse stakeholders and business models. The absence of coordination among value chain stakeholders and the lack of transparency to enforce standardised practices at each stage of the value chain lead to subpar sanitation outcomes. Furthermore, conflicts between stakeholders and the feasibility challenges of existing and emerging business models diminish the efficiency of the waste value chain. The desludging application has been able to provide data and visibility to track service requests and understand the service delivery value chain, paving the way for process enhancements in FSM. The product will provide the following benefits:

• Reduce time taken for service delivery.
• Establish a chain of custody of waste from the point of collection to disposal.
• Digital record keeping of service deliveries.
• Support data interoperability with other sanitation systems in the state.
• Improve sustainability by providing visibility and control to the government