- Property Tax Assessment and Payments
- Trade License Issuance & Payment
- Public Grievance Redressal
- Desludging Service
- Miscellaneous Collections
- Water and Sewerage Connection Management
- Building Plan Apporval
- Fire No Objection Certificate Issuance
- Birth and Death Certificates
- Accounting and Finance
- Pet Registration
- Asset Management
- Advertisement Management
- E-Waste Management
- Street Vending Management
- Community Hall Booking
Citizen Request Service
1) Mobile Toilet
Overview
The Mobile Toilet Citizen Request Service is a digital platform that enables citizens, event organizers, and institutions to request temporary mobile toilet facilities for public or private events. The module facilitates seamless coordination between citizens and authorized sanitation vendors for installation, servicing, and removal of mobile toilet units
The system captures essential details such as location, duration, number of units required, and event type through a structured workflow. Vendors can manage requests, schedule delivery, and mark services as completed. The platform ensures transparency through real-time tracking, notifications, and service confirmations, thereby improving urban sanitation services and public convenience.
Key Features
The features are as under:
- Simple online booking
- Real-time request tracking & status updates
- Role-based access for citizens, ULBs & vendors
- Digital payments and instant receipts
- Notifications and alerts via SMS/email
Benefits
The Benefits are as under:
- Quick access to mobile toilets for events, construction sites, and underserved areas
- Transparent and accountable sanitation service delivery
- Efficient vendor and vehicle assignment
- Promotes hygiene and public health through timely deployment
- Boosts digital governance and citizen satisfaction
2) Water Tanker
Overview
The Water Tanker Citizen Request Service is a digital platform that enables citizens to request water tanker supply for domestic, public, or emergency needs. It eliminates the need for physical visits to municipal offices by offering an online, user-friendly interface for submitting requests, selecting tanker size, and specifying delivery details.
The module ensures efficient coordination between citizens and municipal authorities or vendors, with real-time tracking, notifications, and a structured workflow for request processing, payment, and service delivery. It enhances service accessibility, transparency, and timely fulfillment of water supply requirements.
Key Features
The features are as under:
- GPS-enabled tanker tracking
- Real-time request & delivery updates
- Role-based access for citizens, ULBs & vendors
- Online payments with digital receipts
- Auto-alerts via SMS/email
Benefits
The Benefits are as under:
- Easy online booking for drinking/construction use
- Transparent request-to-delivery lifecycle
- Optimised tanker allocation
- Improved monitoring & oversight
3) Tree Pruning
Overview
The Tree Pruning Citizen Request Service is a digital platform that enables citizens to raise requests for trimming or pruning overgrown, damaged, or obstructive trees within urban areas. The module facilitates efficient coordination between citizens and municipal authorities to ensure timely action for maintaining public safety and infrastructure.
It helps address issues such as obstruction to roads, streetlights, buildings, and electrical lines by allowing citizens to submit requests with location details and supporting evidence. The system ensures transparency through real-time tracking, notifications, and a structured workflow for request handling, verification, and completion.
Key Features
The features are as under:
- Online submission of tree pruning requests
- Capture location details with description of issue
- Upload supporting images/documents
- Real-time request tracking via “My Applications”
- Notifications for status updates
- Role-based workflow for municipal staff
- Assignment of requests to field teams
- Status updates from request initiation to completion
- History of submitted requests
Benefits
The Benefits are as under:
- To provide a simple and accessible platform for citizens to request tree pruning services.
- To ensure public safety by addressing hazardous or obstructive trees.
- To enable efficient request handling and response by municipal authorities.
- To maintain urban greenery while ensuring infrastructure safety.
- To provide real-time tracking and transparency in service delivery.
- To improve coordination between citizens and field staff.
- To maintain records for monitoring, reporting, and audit purposes.
